Refunds & Exchanges
At the Melbourne Mustangs, we want our fans and customers to be 100% happy with their merchandise. We offer 30 day refund or exchange, providing that your item is unused and is in the same condition that you received it. It must also be in the original packaging.
Unfortunately auctioned jerseys, personalised items, player worn jerseys and sale items can not be returned - unless they suffer a major problem as covered by Australian Consumer Law.
To request a refund or exchange, please contact firstname.lastname@example.org
In order to obtain a refund your item will need to either be returned to the Game Day Merchandise Stand or posted back to the Melbourne Mustangs.
Items being returned to the Game Day Merchandise Stand must be organised in advance so that the Merchandise Manager is aware that the item will be arriving. If possible, your item will be inspected on the spot and if eligible, your refund will be issued.
If you need to return your item via post, you will need to coordinate this with the Merchandise Manager via email. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
As per the above refund information, exchanges must be pre-arranged via email with the Merchandise Manager. Exchanges can take place either at the Game Day Merchandise Stand or via post. Replacement merchandise will not be provided until the initially purchased items are returned to the Club.